Airports of all sizes across Canada and internationally trust Vortex for their safety management and operational software needs.
For the last 15 years, we have worked closely with each of our airport partners to develop modules tailored to their specific needs. As airports experience the benefits firsthand, interest continues to grow, driven by word-of-mouth recommendations. Today, our platform is the top trusted solution in Canada, known for its ease of use, high customizability, and outstanding customer service. With seamless implementation, integration options, and a proven track record of reliability, our system is the ideal choice for airports looking to improve their management systems.
Modules
Vortex has a wide range of modules designed for various airport needs, ranging from safety and incident management to tenants, wildlife, permits, and more.
Access Control
Manage issuance and management of passes (RAIC, RAP, Temporary, etc.) and keys. The module facilitates pass applications, card printing, and sends automated email notifications for expiration and renewal, ensuring seamless management of access credentials and compliance.
Alerts
Send real-time notifications via text message and email for critical events like service outages, security or safety notices, and EOC activation.
AVOP / AVIP
Manage airside permits, including applications, testing, card printing, infractions, vehicle permits, and inspections.
Board of Directors Portal
A secure website designed exclusively for airport board members, providing dedicated access to meeting schedules, documents, resolutions, and contact directories. Includes multi-factor authentication for enhanced security.
CADORS (Canada)
Track and manage all Civil Aviation Daily Occurrence Reporting System (CADORS) reports relevant to your airport, providing timely email notifications and linking to internal records.
Contacts
Manage all company contact information, allowing efficient organization and categorization by roles, departments, and communication needs.
Curbside Assistance / Passenger Experience
Coordinate passenger assistance requests submitted through a website form and log assistance rendered, ensuring timely and efficient support for travelers needing additional help.
Customer Feedback
Capture and manage customer feedback and complaints to improve service quality and address passenger concerns.
Environmental
Manage proactive and reactive environmental issues, linking to incidents, investigations, corrective actions, root cause analysis, risk assessment (HIRA), audits, hazard registry, and goal setting.
FIDS
Track and display current and historical flight data. Create reports on flight statistics, on-time performance, delays, passenger counts. Display current flight information on TV monitors.
Footage Requests
Provide a web form for video surveillance footage requests, managing the review, approval process, internal notes, and responses to ensure secure and efficient handling.
Forms / Permits
Simplify the management of admin forms and permit applications with digital submissions, approvals, and record-keeping for operational efficiency.
Gate Management
Facilitate efficient gate assignment based on airline, aircraft type, gate capabilities, and customizable criteria specific to your operation. Real-time airline access to gate assignment schedule.
Incidents
Coordinate and document safety, operational, and security responses to incidents, ensuring timely and effective management of airport events.
Lost & Found
Manage lost and found items, including processing claims, donations, and disposal, to streamline the recovery of lost property.
Mass Emails
Send bulk emails for newsletters, bulletins, memos, and other communications to various contact lists.
Noise Management
Track and address noise complaints, categorizing them by source, aircraft type, location, and other relevant factors for effective resolution.
NOTAMS
Manage Notice to Airmen (NOTAM) requests, approvals, issuances, and closures, facilitating clear and accurate communication with aviation stakeholders.
OHS
Tracks Occupational Health and Safety issues, both proactive and reactive. It links to incidents, investigations, corrective action plans, and root cause analysis, and includes features like risk matrix HIRA, goal setting, hazard registry, and audits.
Parking Passes
Administer employee/commuter parking passes, vehicles, and billing reports, ensuring efficient allocation and management of parking resources.
PPR
Process Prior Permission Required (PPR) requests via a web form with approval and notification workflows to streamline airport access.
Purchase Orders
Oversee purchase order approvals, financial tracking, and project budgeting, supporting efficient procurement processes.
QR Codes
Generate QR codes that link directly to a website, web form, document/PDF, or automatic creation of a work order.
Safety Management System (SMS)
Manage safety concerns, change management, hazards, goals, safety performance, and audits to promote a safe airport environment.
Security / Operations Log
Record real-time security and operations log entries as staff complete rounds or tasks, maintaining comprehensive situational awareness.
Security Management System (SeMS)
Manage proactive and reactive security issues, incident linking, investigations, corrective actions, root cause analysis, risk assessment (HIRA), and security audits, while also supporting goal setting and hazard tracking.
Status Board
Provide an overview/dashboard of airport assets and services, including notices, flight schedules, NOTAMS, and TRACR reports for operational efficiency.
Surveys
Create and distribute surveys to gather valuable feedback from passengers, employees, and stakeholders to improve services and operations.
Tenants / Contracts
Manage tenant relationships, leases/licenses, permits, maps/drawings, issues, insurance requirements, properties, and taxes.
TRACR
Oversee TRACR runway condition reports, including statistical analysis and historical data access to support operational decision-making.
Training Records
Track and manage required and optional training, storing completed training records and certificates for compliance and staff development.
Visitor Passes
Administer visitor and escort passes, including printing and tracking, to manage access and enhance security.
Watchlist
Track security-related persons of interest and issued trespass notices, allowing for comprehensive monitoring and management of potential security risks.
Wildlife
Record and manage wildlife observations, patrols, and strike responses to mitigate risks and maintain airport safety.
Work Orders
Facilitate comprehensive airport-wide task management, including organizing and tracking all ad-hoc and planned/scheduled maintenance activities. This module is also used for asset and equipment inventory management, supply tracking, and checklists, ensuring efficient and streamlined operations.
Custom Modules
For airports needing to digitize a unique process where existing modules don't fit, we offer a Custom Module option. Our team works closely with you to fully understand your requirements and custom-build a module using the familiar Vortex interface that your staff know and love. The custom module will cater perfectly to your needs, allowing for ongoing customization as your needs evolve. The setup fee and monthly fee are variable based on the scope and complexity of the module.
Features
Vortex offers powerful tools for managing airport operations, with low implementation costs and outstanding customer service.
Easy to Use
Designed for staff at all skill levels, with a comprehensive training process for seamless adoption.
Web Based
Accessible via any web browser on desktop or tablet—no local installation or server maintenance required.
Secure & Reliable
Includes 24/7 monitoring, continuous off-site backups, and follows a cybersecurity framework with industry best practices.
Unlimited Users
Supports unlimited user accounts with granular permissions, eliminating per-user fees.
Comprehensive Reporting
Generate reports on all quantifiable data, with options for customized reports.
Auditor Approved
Facilitates internal and external audits with ease, supporting compliance requirements.
Frequently Asked Questions
Vortex is priced per module as a monthly or annual subscription plus a one-time setup fee (ranging from $100-$500 per module). The license fee ranges from $25-$500/month per module. This includes initial customization, ongoing support, 24/7 monitoring and all software upgrades.
Please contact us for a live demonstration of the system and a customized proposal.
The timeline to implement Vortex greatly depends on your team’s availability to complete the tasks assigned to configure the settings and undergo training. Implementing Vortex can also take time as you may want to create additional checklists or rethink internal procedures now that you'll have a more robust system in place.
Typical rollouts range from 2 months to a year and we’ll be ready to assist as needed throughout the process. We offer remote support and training and also have options for on-site training, if needed.
The first step is to have a live demonstration of Vortex where we will walk you through each module and answer any questions you may have. We will also provide you with a detailed customized proposal for your needs. When you are ready to proceed we will provide our license agreement and, if required, you can issue a purchase order or contract to begin the setup. Once the initial setup is complete we will schedule your team's kick-off call to begin training.
Please note that we do not typically participate in tender/bidding processes.
Yes! Vortex can be accessed through any internet-enabled device through it's web browser - no need for additional software or an app to download and update. You can use a tablet in the field using a data connection or WiFi.
Yes! Vortex uses an industry-standard database server technology which makes it easy to import data into Vortex, as well as export the data if needed. We can also setup data feeds if you want to embed data for use in other systems. All reports in Vortex can also be exported directly to Excel. We are able to utilize third-party APIs to import/export data as needed and also have a Vortex API should you wish to integrate or extract data.
You can cancel your Vortex subscription at any time; there is no minimum contract length. You always have full ownership and control over your data which we can help you export into various formats to be imported into other systems, or to be archived.
Contact
Explore the full potential of the Vortex platform for your airport by scheduling a discussion or live demo.
1-888-429-2747 info@vortexcms.com
